All services are individualized. In some cases, the individual's needs may be provided in small groups of 3-8 clients per staff person. In some cases, it is appropriate for the individual to receive one-to-one support on the job or in his or her home, but perhaps only a few hours each week depending on the individual's level of independence on the job or in the home.

For individuals with the most intensive support needs due to behavioral challenges, multiple disabilities, extreme frailty, or severe physical disabilities limiting mobility, The Arc provides one-to-one support five days a week within the community. As with all other services, Individualized Day Services focus on promoting skills development and full participation in physical, educational, recreational, and, when indicated, vocational activities within the community.

• The Arc of San Francisco complies with Client Rights as stated in Developmental Disabilities of California
  
  
  
  • You have the same rights as any other citizen in the state of California.
    
  • You have the right to dignity and humane care.
    
  • You have the right to privacy.
    
  • You have the right to participate in an appropriate program of public education.
    
  • You have the right to prompt medical care and treatment.
    
  • You have the right to religious freedom and practice.
    
  • You have the right to social interaction and participation in community activities.
    
  • You have the right to physical exercise and recreation.
    
  • You have the right to be free from harm.
    
  • You have the right to be free from hazardous procedures.
    
  • You have the right to get services and supports in the least restrictive environment.
    
  
  
  
  
  
• The Arc of San Francisco Client Rights
  
  
• Lanterman Act
  
  
• CLIENT COMPLAINT PROCEDURE
  
  
• Client Complaint Form (front)
  
  
• Client Complaint Form (back)
  
  
• Fair Hearing Policy and Procedure
  
  
• Fair Hearing Policy and Procedure FORM (PDF file)
  The Arc of San Francisco has a two-step Client Rights, Complaint procedure, Fair Hearing, or Appeal process.